How can I track my order?
To view real-time updates, please click on ‘Track Your Order’.
How do I avail the Buy 2, Get 1 Free offer?
Select any three sarees of your choice from the store, and one will automatically be free at checkout.
Note: Products under Buy 2 Get 1 Free Scheme cannot be returned. But sarees can be exchanged for similar price or less.
When will my order reach me?
We strive to process and ship every order within 48 business hours. You can expect delivery within 4-7 business days, depending on your location. Please note that delivery timelines vary based on the delivery address. You can track your order by clicking on ‘Track your order’
Can I return my product?
Yes, you may return your product within 3 days of delivery if it is defective or does not meet your expectations. Please make sure to record a video of unpacking your order, as this will assist us in processing any returns.
What do I do if I receive a damaged or defective product?
If you receive a damaged product, please contact our customer support team immediately at +91 9317700263 or helpdesk@thedeeva.com. Ensure the product is unused and provide images or a video showing the damaged area for prompt assistance.
I just cancelled my order. When will I receive my refund?
For prepaid orders, refunds will be processed within 2-5 business days after cancellation. The refund will be credited to the original payment method used for the order.
My question is not listed here. What should I do?
If you need further assistance, please contact us via WhatsApp at +91 9317700263 or email us at helpdesk@thedeeva.com.